Our commitment to you — and what we ask in return.
Last updated: June 2026
These Terms & Conditions govern the relationship between SYEDS Consultancy and any individual who engages our services for visa consultancy, document preparation, or related assistance. Please read them carefully before proceeding with a consultation.
By engaging SYEDS Consultancy— whether in person at our office, by phone, WhatsApp, or email — you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.
If you are engaging our services on behalf of another person (a family member, employee, or sponsored applicant), you confirm that you have the authority to do so and that the person concerned also agrees to these terms.
SYEDS Consultancy provides consultancy and document preparation services for short-stay visa applications. This includes, but is not limited to:
Important: We are a consultancy, not a law firm. Our services do not constitute legal representation. We do not handle student visas, immigration applications, asylum claims, work permits, or permanent residency cases — only short-stay visitor, tourist, business, family-visit, and spouse visas.
Please read this section carefully.
The final decision on every visa application rests exclusively with the relevant embassy, high commission, or consulate of the destination country.SYEDS Consultancy has no influence over, and bears no responsibility for, the outcome of any visa application.
We will apply our full expertise, experience, and diligence to preparing the strongest possible application on your behalf. However, embassies are sovereign authorities. They exercise absolute discretion in their decisions, and those decisions are not subject to appeal through us.
A visa may be refused for reasons entirely beyond anyone's control, including but not limited to:
By proceeding with our services, you acknowledge that you understand and accept this inherent uncertainty. No statement made by our staff — verbal or written — should be construed as a guarantee of visa approval.
To allow us to prepare an effective application on your behalf, you agree to:
Provide truthful and complete information
All information you share with us — including travel history, previous visa refusals, financial situation, and purpose of travel — must be accurate and complete. Providing false information to an embassy is a criminal offence under Pakistani law and the laws of the destination country.
Disclose prior visa refusals
If you have previously been refused a visa to any country, you must disclose this before we begin your application. A prior refusal is not a barrier to applying again, but it must be declared and addressed properly.
Submit documents in a timely manner
Delays in providing required documents may result in missed appointment slots, expired supporting documents, or an application that cannot be submitted within your preferred travel window. We are not liable for consequences arising from delays on your end.
Attend appointments as scheduled
Where an embassy or visa application centre appointment is required — for biometrics, document submission, or interview — you are responsible for attending on time. Missed appointments may require rebooking, which can involve additional fees.
Pay the consular fee independently
Visa fees charged by the embassy or visa application centre (the "consular fee") are paid directly by you to that authority. These fees are separate from our consultancy charges and are non-refundable by us in all circumstances.
In exchange for your trust and cooperation, SYEDS Consultancy commits to:
Best-effort application preparation
We will review your documents carefully, identify gaps before submission, and prepare an application that meets the stated requirements of the target embassy.
Honest assessment
If we believe a visa application has a low probability of success based on your profile and the embassy's known patterns, we will tell you before you spend money on consular fees.
Transparent communication
We will keep you informed at each stage — from document collection through to submission and outcome — and respond to your queries promptly.
Confidentiality
Your documents and personal information will be handled strictly in accordance with our Privacy Policy. They will not be shared with any party other than those directly involved in processing your application.
Our consultancy fees are quoted on a per-application basis and communicated to you before any work begins. Fee structures may vary depending on the destination country, visa category, and complexity of your case.
Our refund policy reflects the nature of the work involved. Once work has begun on an application, staff time and resources have been committed.
Scenario
Cancellation before work begins
Outcome
Full refund of any consultancy fee paid.
Scenario
Cancellation after document review begins
Outcome
A partial refund may be issued at our discretion, reflecting work completed to date.
Scenario
Application submitted and visa refused
Outcome
Our consultancy fee is non-refundable. The embassy's consular fee is non-refundable under any circumstances.
Scenario
Application withdrawn by the client after submission
Outcome
Our consultancy fee is non-refundable. Any applicable withdrawal fee charged by the embassy or VFS centre is the client's responsibility.
Original documents — passports, NIC cards, bank books — are your property. We will hold them only for as long as is necessary to copy, review, and prepare your application pack. We will return all originals to you before submission unless you explicitly authorise us to submit them on your behalf.
You are responsible for the accuracy and authenticity of all documents provided. Submitting forged, altered, or misleading documents to an embassy is a criminal offence. SYEDS Consultancy will not be party to any such submission and reserves the right to refuse service if we suspect the authenticity of any document.
Please refer to our Privacy Policy for full details of how your documents are stored, protected, and eventually destroyed.
SYEDS Consultancy shall not be liable for any loss, cost, or damage — direct, indirect, consequential, or incidental — arising from:
In all cases, our maximum liability to you shall not exceed the consultancy fee you paid to us for that specific application.
Neither party shall be in breach of these terms nor liable for any failure to perform an obligation under these terms if that failure results from circumstances beyond reasonable control, including:
In such circumstances we will notify you promptly and work with you to find a practical resolution, such as rescheduling or resubmitting your application when conditions allow.
These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Islamabad.
We encourage clients to contact us directly in the first instance to resolve any concern informally and promptly before pursuing formal remedies.
If you have a question about these terms or a concern about how your application has been handled, please reach us through any of the following:
SYEDS Consultancy
Office 113, 1st Floor, Capital Business Center, F-10 Markaz, Islamabad
We aim to resolve all concerns within 5 working business days. Where a complaint cannot be resolved informally, both parties agree to attempt mediation in good faith before initiating legal proceedings.
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